1. WE RESPECT YOUR PRIVACY
1.1 Bonvale Holistic Health understands that your privacy is important to you and we respect your right to privacy and are committed to safeguarding the privacy of our customers and website users. We adhere to the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth).
1.2 `Personal Information’ is information we hold which is identifiable as being about you.
1.3 We will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
2. COLLECTION OF PERSONAL INFORMATION
2.1 Bonvale Holistic Health will from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2 You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3 Additionally, we may also collect any other information you provide while interacting with us, including one on one consultations, intake forms, social media and from third parties.
2.4 We collect your personal information for the primary purpose of providing our services and products to you, providing information to our clients and for marketing.
2.5 Sensitive information defined in the Privacy Act, includes information or opinion about things such as an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, criminal record or health information. Sensitive information will only be used by us for the primary purpose for which it was obtained with your consent or where required by law.
3. HOW WE COLLECT YOUR PERSONAL INFORMATION
3.1 Bonvale Holistic Health collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
3.2 When you visit our website we may collect certain information such as browser type, operating system, website immediately visited before coming to our site. This information is used to analyse how people use our site so that we can improve our service.
4. USE OF YOUR PERSONAL INFORMATION
4.1 Bonvale Holistic Health may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2 We may contact you by a variety of ways including but not limited to, telephone, email, SMS, or mail.
5. DISCLOSURE OF YOUR PERSONAL INFORMATION
5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisors, agents, suppliers or subcontractors in so far as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2 We may need to disclose personal information to comply with a legal requirement, such as law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3 We may also use your personal information to protect the copyright trademarks, legal rights, property or safety of Bonvale Holistic Health, www.bonvaleholistichealth.com, its customers or third parties.
5.4 Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5.5 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seed to only disclose information in good faith and where required by any of the above circumstances.
5.6 By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding the handling of your personal information.
6. SECURITY OF YOUR PERSONAL INFORMATION
6.1 Bonvale Holistic Health is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
6.2 The transmission and exchange of information via the internet or email is not completely secure and is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
6.3 When your personal information is no longer needed for the purpose for which is was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
7. ACCESS TO YOUR PERSONAL INFORMATION
7.1 You may request details of personal information that we hold about you in accordance with the provisions of the Pricacy Act 1988( CTH). If you wish to access or request a copy of the information we hold about you or believe that any information may be inaccurate, out of date, incomplete, irrelevant or misleading, please email us at lynworldon.naturopath@gmail.com
7.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
7.3 We will require you to verify your identity before responding to any request for your personal information.
8. COMPLAINTS ABOUT PRIVACY
8.1 If you have any complaints about our privacy practices, please feel free to send in details of you complaints to lynworldon.naturopath@gmail.com We take complaints very seriously and will respond shortly after receiving notice of your complaint.
9. CHANGES TO PRIVACY POLICY
9.1 Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website.
10. THIRD PARTY SITES
10.1 Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsporship or endorsement or approval of these websites. Please be aware that Bonvale Holistic Health is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statement of each and every website that collects personal identifiable information.
10.2 Payment Data: If you purchase a company product or service, we collect certain data about your purchase as necessary to process your request. You must provide certain payment and billing data directly to our third-party payment processing partners, including your name, credit card number, security code, expiration date, billing address, and post code.